Depending on the nature of your inquiry, it may take time to receive a response. If no reply arrives after some time, it is possible that mail filters on your registered email address are preventing delivery.
Please check your filter and spam settings again.

※ Depending on the category selected and the content of your question, we may not always be able to respond.

◆ Spam filter settings

Our reply emails may have been blocked by spam filters.
Customer support replies are sent from the domain 【@pokettwin.zendesk.com】, so please configure your settings to allow emails from this domain.
For details on adjusting or disabling spam filters, check the support information of the portal or email service you use.

After checking the above address and settings, please send your inquiry again from within the Petitedressup app.
If you cannot receive replies at your smartphone or tablet email address, try using a PC email address instead.