Frequently Asked Questions

Q. I became friends with someone who seems to be a beginner and immediately received an item as a gift. Will accepting it be a violation of the rules?
A. No, this is not a violation.

Q. I heard that “receiving items from low-level players may be a violation.” Is it safer not to become friends with low-level players?
A. In Pocket Twin, you are free to become friends and interact with other players regardless of their level. Giving items as gifts or trading items does not, by itself, mean that you are intentionally causing others to commit a rules violation.

The following actions are not considered violations:

・Receiving a gift sent by a friend so they can complete a “Pocket Twin Master” quest

・Receiving items from a low-level player

When action such as account suspension is required, we conduct a thorough investigation of the relevant account and respond based on the results.

Official information for Pocket Twin is provided only through in-app notices and Help. Please refrain from spreading speculation or false information, whether inside or outside the app.

We will continue strengthening our measures against unfair activity so that all players can enjoy Pocket Twin with peace of mind. We appreciate your continued support and enjoyment of Pocket Twin.